Refund Policy
1. Who sells the packs
Token packs on the website are sold by Paddle.com Market Ltd (and its affiliates), acting as our authorised reseller and Merchant of Record. Paddle processes the payment, issues the invoice and handles refunds together with us. The charge on your card statement shows Paddle.
2. When you get a refund
- Failed generations. If a generation fails on our side or on a provider's side, the tokens for that step are returned to your balance automatically. You do not need to ask.
- Unused pack. If you bought a pack and did not spend any of its tokens, you can ask for a full refund within 14 days of purchase.
- Partly used pack. Within 14 days of purchase we can refund the unused part of a pack on request; tokens already spent on delivered generations are deducted at the pack's price per token.
- Duplicate or mistaken charge. Refunded in full once confirmed.
- Service outage. If a technical problem on our side prevents you from using the Service for a prolonged period, contact us and we will refund or compensate the affected tokens.
3. When a refund is not available
- Tokens already spent on generations that were delivered. Generative AI results vary; every step shows its price before you confirm it, so a result you simply do not like is not a reason for a refund. Instead, tell the assistant what to change — many corrections are free or cheap.
- Tokens lost because you deleted your account.
- Accounts suspended for breaking the Terms of Service (for example, generating a real person without permission).
Consumers in the EU, UK and similar jurisdictions: tokens are digital content delivered immediately. By using tokens within the 14-day withdrawal period you agree that the right of withdrawal no longer applies to the part you used. The unused part remains refundable as described above. Nothing in this policy limits statutory rights that cannot be waived.
4. How to request a refund
Write to support@mimovo.app from the e-mail address of your account, with the date of purchase and the Paddle order number from your receipt (or request it through Paddle at paddle.net). We answer within 2 business days. Approved refunds are returned to the original payment method; banks usually show them within 5–10 business days.
5. Chargebacks
If you dispute a charge with your bank instead of contacting us, the tokens from that purchase are removed from your balance while the dispute is reviewed. We would rather solve the problem directly — most cases are resolved within a day.